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Taken from the PowerPoint program prepared for the
presentation by Susan Chernoff.
Slide 1
The Evolution of the Deaf, hard of hearing & deaf-Blind Well-Being
Program
by SUSAN CHERNOFF, MSW RSW

Slide 2
Well-Being Program (WBP)
- Mental health program that serves deaf, hard-of-hearing, deaf-blind and/or
their families throughout the province of British Columbia.
- Funding: Provincial Services for the Deaf and Hard of Hearing
- Founded in 1991
Slide 3
The Province of British Columbia

Slide 4
WBP’S COMMITMENT
The Well-Being Program is committed to providing safe, confidential
therapeutic services in order to assist people in improving and enhancing their
lives. It is the intention of the program to ensure that all clients are aware
of their rights and that they are receiving satisfactory services.
Slide 5
What’s in the WBP

Slide 6
What’s in the WBP (continued)
Individual, group, family and assessment
Mental health support, advocacy & promote quality of life & social
skills
Psycho-education & Workshops
- i.e. Assertive Skills & Boundaries, HIV/AIDS, Dinner Table Syndrome,
Parenting Skills, etc.
- Mental Health Interpreting
Slide 7
Challenges
Stigmas of mental illness & mental health services
Experiences within the Deaf Community
- e.g. linguistic & cultural barriers, gaps in employment, residential
physical & sexual abuses
Compensations
- (JHS-CA/ Jericho Hill School for the Deaf Class Action, JIC/Jericho
Individual Compensation)
- Program Development/ Funding Challenges
Slide 8
Challenges (continued)
- M.H. Therapist-Interpreter-Client Relationships
Complex roles & boundaries within & out of the therapeutic
environment
Gaps in mental health training specializing in hearing loss related issues
Wide range of hearing loss backgrounds (e.g. culturally Deaf, geriatrics),
genders, ethnics, sexuality, etc.
Slide 9
ACCOMPLISHMENTS
Starting with one person to nine current staff
The development of a spectrum of resources & services (e.g.
Interpreters/ Deaf-Interpreters; Support Services for deaf-blind, refugees/immigrants;
Child & Family Worker and Community Education)
- Increased accessibility to services
e.g. community partnerships, videoconferencing and satellite offices in the
Vancouver Lower Mainland
Slide 10
ACCOMPLISHMENTS (continued)
- Maintained quality of services & keep abreast of concerns and
interests
e.g. Client-Satisfaction Surveys (three separate surveys), Alcohol &
Drug Survey-Report, MHCEU – Mental Health.
- Increased awareness of the variety mental health services
e.g.: addiction service/treatment program, religion counseling, youth day
treatment program, support groups, etc
Slide 11
ACCOMPLISHMENTS (continued)
- Innovative Early Identification
e.g. preschool & school programs, rehabilitation/vocational programs
- Professional Development & training for mental health professionals
and interpreters
e.g. papers: "Psychotherapy with Deaf Clients: The Evolving Process of
a Therapist/ Interpreter Team", video-productions
- International Recognition
e.g. World Federation for the Deaf, Gallaudet University
Slide 12
Vancouver Coastal Health Authority
Deaf, Hard of Hearing, Deaf-Blind Well-Being Program
200-1070 West Broadway
Vancouver, BC, Canada, V6H-1E7
Tel: 604-732-7656 Voice
Tel: 604-732-7549 TTY
Tel: 1-800-949-1155 TTY
Fax: 604-732-5042
http://www.vch.ca/wbp
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